Our Policies

Return & Exchange Policy

7-Day Exchange Policy

Need a different size or pattern? You can request an exchange for any items in your order within 7 days of delivery.

No Returns / Refunds

We do not accept returns or offer refunds unless a product was unfortunately delivered in a damaged condition.

1. Exchange Guidelines (Within 7 Days)

We want you and your little explorers to be completely comfortable in Tooni Wear. If you need to exchange an item, please keep in mind:

  • The exchange request must be initiated within 7 calendar days of receiving your delivery.
  • Items must be unworn, unwashed, and in their original packaging with all product tags still attached.
  • Exchanges are subject to stock availability. If your desired size or design is out of stock, we can issue store credit.

2. Damaged or Defective Items

Every Tooni Wear garment is carefully inspected before leaving our hands. However, if you receive a product that is damaged or defective upon arrival, we will make it right:

Please notify us at support@tooniwear.com within 48 hours of delivery with clear photographs showing the damage. Once verified, we will arrange for a replacement or process a full refund.

3. How to Request an Exchange

To initiate an exchange, please follow these steps:

  1. Email support@tooniwear.com with your Order Number and details of the item(s) you wish to exchange.
  2. State the size or item you would like as a replacement.
  3. Our team will provide return mailing details. Please note that return shipping costs for size exchanges are the responsibility of the customer.
  4. Once we receive and inspect the original item, your replacement will be dispatched.

A Note on Small Batches

Because we produce our designs in small, conscious batches to minimize waste, we cannot always guarantee that the exact same item will be available for exchanges. In these instances, we will gladly offer store credit or an exchange for an item of equal value.